Wednesday, November 29, 2023

SUCCINCT ADVICE TO LEXIS AND WESTLAW CEOs

The AI vendors are keenly aware that the big law firms are their best source of revenue, at least initially. So, in their sales pitches, they say the law firms will still need all the lawyers. There will be no impact on personnel. The big clients will not see it that way. And solo practices will proliferate. The vendors are wrong.


Both major vendors have a sales pitch problem. We attended one-on-one demos of their products. The sales approach was modeled on the old Cancun timeshare method of hard sell. It's a really hard sell. Our advice to the CEOs is that the product sells itself. Back off the timeshare used car sale method. It is demeaning and not worthy of your company or its product. 

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